Privacy Policy

Last updated: January 30, 2026

HM Tech Solution (“we”, “us”, “our”) operates the website https://hmtechsolution.com/carbooking/ (the “Website” or “Service”), an online platform for booking and renting cars.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Website, make a booking, contact us, or use our services.

By using our Website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a. Information you provide directly

• Full name
• Email address
• Phone number (mobile/WhatsApp)
• CNIC / Passport number (for identity verification and legal compliance)
• Date of birth
• Pickup and drop-off locations
• Booking dates and times
• Preferred vehicle type
• Driver’s license details (number, expiry, images if uploaded)
• Payment information (we do not store full card details; processed via secure third-party gateways)
• Any special requests or additional driver information

b. Automatically collected information

• IP address
• Browser type and version
• Device information (mobile/desktop)
• Operating system
• Pages visited and time spent
• Referral source
• Cookies and similar tracking technologies (see Cookies section below)

c. Location data

• Approximate location (via IP)
• Precise geolocation (only if you enable it for pickup/drop-off or navigation features)

d. From third parties

• Payment confirmation from gateways
• Verification from identity services (if used)
• Reviews/ratings (if you leave feedback)

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm your car booking/reservation
• To communicate with you about bookings (confirmation, reminders, changes, cancellations)
• To verify your identity and driver’s license (required by law and rental partners)
• To process payments and issue invoices/receipts
• To provide customer support
• To send important service messages (transactional emails/SMS/WhatsApp)
• To improve our Website and services
• To prevent fraud, abuse, and ensure safety of vehicles and users
• To comply with legal obligations (e.g., sharing data with traffic police, FIA, or courts if required)
• For marketing (only if you opt-in): promotions, offers, newsletters

3. Legal Basis for Processing (where applicable)

• Performance of a contract (booking & rental agreement)
• Compliance with legal obligations
• Legitimate interests (fraud prevention, service improvement)
• Your consent (marketing, certain cookies)

4. Sharing of Your Information

We may share your personal information with:

• Car owners / rental partners / fleet providers (only the necessary details for fulfilling the booking)
• Payment gateways and financial institutions
• Cloud hosting / IT service providers (under strict confidentiality)
• Government authorities when required by law
• Legal advisors in case of disputes
• Successors in case of business transfer/merger

We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

We keep your personal data only as long as necessary:

• Booking records: 3–5 years (for accounting, disputes, legal requirements)
• Inactive accounts: deleted after 2 years of inactivity (or earlier on request)
• Logs & analytics: up to 12–24 months

After that, data is anonymized or securely deleted.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Analyze website usage
• Show relevant content/ads

You can manage cookies through your browser settings. Some features may not work without cookies.

7. Data Security

We implement reasonable security measures (SSL encryption, access controls, secure hosting) to protect your data. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal retention requirements)
• Object to or restrict processing
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at: [email protected] or through the contact form on the Website.

We will respond within a reasonable time (usually 30 days).

9. International Transfers

If you are outside Pakistan, your data may be transferred to and processed in Pakistan or other countries where our service providers are located. We take appropriate safeguards for such transfers.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this policy from time to time. The new version will be posted here with an updated “Last updated” date. Continued use of the Website after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

HM Tech Solution Email: [email protected] Website: https://hmtechsolution.com/carbooking/

Thank you for trusting us with your information.